Shipping policy

Delivery Policy – KSSolutions.ro

1. Delivery Timeframes
Orders placed on kssolutions.ro are processed within 24–48 working hours from payment confirmation.
Delivery is made within 2–5 working days for standard orders, depending on product availability and the delivery address.
For products with limited stock or customized items, delivery times may be longer, and the customer will be informed immediately after placing the order.

2. Delivery Costs
The standard delivery cost is clearly displayed in the shopping cart before completing the order.
For orders over [minimum amount] RON, delivery may be free, according to current promotions.
Delivery fees include handling and shipping the package to the address provided by the customer.

3. Delivery Methods

  • Express courier – delivery directly to the specified address. The courier may require the recipient’s signature.
  • In-person pickup – customers can collect their orders directly from our office, by prior appointment.

4. Order Tracking
After the order is shipped, the customer will receive an email with details and a tracking number for the package.
Through this number, the order can be tracked until delivery.

5. Missing Products or Delayed Delivery
If a product is unavailable, the customer will be contacted to choose an alternative, delay the delivery, or cancel the order with a full refund.
KSSolutions.ro is not responsible for delays caused by external factors such as weather, the carrier, or force majeure situations.

6. Special Conditions
Products are delivered in secure packaging to prevent damage during transportation.
For fragile items, the customer must check the package upon receipt and immediately report any damage to both the courier and KSSolutions.ro.

7. Contact
For any questions regarding delivery, customers can contact: